Privacy Policy.

1. Introduction Bespoke by Briony ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.bespokebybriony.co.uk, engage with our services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are Bespoke by Briony is an events company specialising in balloons and props. We are based in Carlisle, UK. You can contact us at:bespoke.by.briony@gmail.com, 07827 920 632, 181 Kingstown Road, Carlisle, CA3 0BA.

3. Data We Collect About You We may collect and process the following types of personal data:

  • Identity Data: Name, title

  • Contact Data: Billing address, delivery address, email address, telephone numbers.

  • Financial Data: Payment card details (though processed via secure third-party payment gateways, not stored directly by us).

  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

  • Event Data: Specific details related to your event, such as event date, venue, theme, specific requirements for balloons and props.

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

4. How Your Personal Data is Collected We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, Financial, and Event Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

    • Enquire about or purchase our products or services.

    • Create an account on our website.

    • Subscribe to our newsletter or marketing communications.

    • Enter a competition, promotion, or survey.

    • Give us feedback or contact us.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:

    • Technical Data from analytics providers (e.g., Google Analytics).

    • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

5. How We Use Your Personal Data (Purposes and Legal Basis) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide and manage our services to you, including fulfilling your orders for balloons and props. (Contractual necessity)

  • To communicate with you regarding your enquiries, bookings, and services. (Contractual necessity, Legitimate interest)

  • To manage payments, fees, and charges. (Contractual necessity)

  • To send you marketing communications where you have opted in to receive them. (Consent)

  • To improve our website, products, and services. (Legitimate interest – to keep our website updated and relevant)

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). (Legitimate interest – for running our business, provision of administration and IT services, network security, to prevent fraud)

  • To comply with a legal or regulatory obligation. (Legal obligation)

6. Disclosure of Your Personal Data We may share your personal data with the parties set out below for the purposes mentioned above:

  • Service Providers: Third-party service providers who provide IT and system administration services (e.g., website hosting, email service providers), payment processing services (e.g., Stripe, PayPal), or delivery services.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Government and Regulatory Bodies: HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

  • Third Parties for Marketing: Only with your explicit consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers We primarily store and process your data within the European Economic Area (EEA) and the UK. If we transfer your personal data outside of the UK or EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the UK government.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK or EEA which give personal data the same protection it has in the UK/EEA.

8. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Legal Rights (under GDPR) Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • The right to be informed: About how your personal data is collected and used.

  • The right of access: To your personal data (commonly known as a "data subject access request").

  • The right to rectification: To have inaccurate data corrected.

  • The right to erasure: To ask us to delete or remove personal data where there is no good reason for us to continue processing it.

  • The right to restrict processing: To ask us to suspend the processing of your personal data in certain scenarios.

  • The right to data portability: To request the transfer of your personal data to you or to a third party.

  • The right to object to processing: Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

  • Rights in relation to automated decision-making and profiling.

If you wish to exercise any of the rights set out above, please contact us.

No Fee Usually Required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What We May Need From You: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Complaints If you are unhappy with how we have used your data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

12. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them.

13. Changes to this Privacy Policy We may update this Privacy Policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.